Supervise the daily operation of the pharmacy in an efficient and effective manner and ensure compliance to the legal requirements and code of practice.

Be responsible for supervising, coordinating with and supporting pharmacy staff in drug inventory control and management in the pharmacy, including stock taking, drug storage, procurement and replenishment.  

Provide professional advice on medications selection for the Drug Formulary Committee (or related team/ manager) and assist in formulating drug pricing strategy and maintaining updated prices in the computer system.

Be responsible for handling inspection, licensing, investigations, pharmaceuticals registration and other related duties in respect of medicines.

Screen prescriptions to ensure medications are safe for patients.

Process, dispense and document prescriptions in accordance with legal requirements and provide accurate and timely distribution of medication.

Provide counselling on the use of medication and relevant drug knowledge and information including the reason for prescribing, side effects, warning signs, storage and suggested lifestyle changes.

Supervise drug distribution activities to ensure clinical appropriateness and accuracy of individual patient’s drug treatment.

Support minor ailment management by assessing individuals’ condition, provision of personalized advice on lifestyle changes and medication usage, followed by medication supply and appropriate signposting to services provided by other health professionals and social organization.

Perform medication reconciliation, medication review, teleconsultations to patients with chronic diseases and their caregivers.

Assess and review patients’ ability to manage their diseases and medications and provide personalized recommendations on medicine use and lifestyle changes. Arrange follow-up and referrals to other healthcare disciplines if needed.

Arrange follow-up and referrals to other healthcare disciplines if needed.

Provide pharmacists’ hotline via telephone and online instant messengers for patients with questions, queries and concerns about their medicines.

Arrange medication delivery to individuals who are not able to attend the pharmacy due to any barriers and difficulties (e.g. fear of going out during the COVID-19 outbreak, poor mobility, packed daily schedule, etc.).

Engage and empower patients and caregivers via educational and health promotion activities (e.g. workshops and talks) as well as public health campaigns available to the general public.

Promote self-care and provide professional knowledge at the pharmacy and via social media by generating leaflets, posters and social media posts with health- and medication-related information.

Establish safe medication management systems in old-age homes by supporting their staff to follow guidelines in drug management.

Provide medication training and courses for staff at old-age homes.

Provide outreach services to empower and support self-management of disease and medication for homebound frail elderly.

Plan, develop and deliver education and training to healthcare team and pharmacy students on knowledge of medicines, drug management and optimisation.

Contribute to holistic patient care and services by communicating, cooperating and maintaining good working relationships with other healthcare professionals and social workers as a team member of transdisciplinary teams.

Innovate, plan and develop pharmacy and pharmaceutical services to meet operational objectives, e.g. clinical and aseptic services, community-based health activities, etc.

Supervise the development, implementation and maintenance of pharmacy services.

Plan, implement and maintain procedures for mixing, packaging and labelling pharmaceuticals according to policy and legal requirements to ensure quality, security and proper disposal.

Regular review and support the implementation of pharmacy and pharmaceutical policies, guidelines and procedures as well as professional standards.

Assist/monitor performance of evaluations and audits as well as implementation of quality improvement initiatives.

Implement changes to medicines that result from Department of Health safety alerts, product withdrawal and other local and national guidance.

In charge of safety issues in storing, packing, compounding and dispensing different drugs, in particular dangerous drugs.